Bringing the Patient and Cancer Centers Together
Using the algorithm, our call center rep identifies the facility best meeting the caller’s need and connects the person with a rep from the facility. Once the hand-off is made, the facility rep and caller discuss options, and schedule an appointment. At this point, Empowered steps back and lets the medical professionals work with the patient-prospect directly. At month end, our billing process counts up the number of contacts made by facility and client facilities are invoiced.